Tracking order

Thank you for shopping with MenTide. We understand that knowing where your order is at all times brings peace of mind, so we have designed a straightforward tracking process that keeps you informed from the moment your package leaves our facility until it arrives at your doorstep. Below, you will find a step-by-step explanation of how to track your order, along with a reliable third-party tool to assist you if you need more detailed shipment visibility.

Step 1: Locate Your Tracking Number

Once your order is processed and handed over to our shipping partner, we will send a confirmation email to the address you provided at checkout. This email contains your unique tracking number (a combination of letters and numbers, typically 10 to 20 characters long) and a direct link to the carrier’s website. Please allow up to 24 hours after receiving this email for the tracking information to appear in the carrier’s system, as it takes time for the first scan to be recorded.

Step 2: Track Directly on Our Website

For your convenience, you can also track your order directly on MenTide without needing to log in or create an account. Simply visit our homepage and click on the "Track Order" link located in the footer or top navigation bar. Enter your tracking number and the email address used for the purchase, then click the "Track" button. Our system will instantly retrieve the latest status from the carrier and display it in an easy-to-read format, including the current location, estimated delivery date, and any recent scan events.

Step 3: Use a Third-Party Tracking Service

If you prefer a more comprehensive view or want to track multiple packages from different stores in one place, we highly recommend using 17TRACK. This free, globally recognized service aggregates tracking data from over 1,500 carriers, making it an excellent tool for international shipments. To use it:

  1. Go to www.17track.net .
  2. Copy your MenTide tracking number and paste it into the search bar on the homepage.
  3. Click the "Track" button. The site will automatically detect the carrier and display the full tracking history, including any customs clearance events, transit milestones, and the expected delivery window.
  4. You can also download the 17TRACK mobile app (available for iOS and Android) to receive push notifications every time your package status changes.

Another reliable alternative is AfterShip, which offers a similar tracking experience with a clean interface and email alerts. Both services are free to use and do not require registration for basic tracking.

Understanding Tracking Statuses

While tracking your order, you may encounter the following common statuses. Here is what they mean:

  • Order Placed / Label Created: Your order has been packed and a shipping label has been generated, but the carrier has not yet received the package.
  • In Transit: The package is moving through the carrier’s network. This status may remain unchanged for a few days, especially for international shipments, which is normal.
  • Out for Delivery: The package is on the final delivery vehicle and should arrive within the next few hours. Please ensure someone is available to receive it.
  • Delivered: The package has been left at the specified address. If you cannot find it, check with neighbors, building management, or any secure drop-off locations the carrier may have used.
  • Exception / Delay: An unexpected event (e.g., weather, customs hold, or incorrect address) has caused a delay. In such cases, we recommend contacting the carrier directly using the phone number provided on their website, or emailing us at [email protected] for assistance.

What to Do If Your Tracking Information Is Not Updating

It is not uncommon for tracking updates to pause for 24–48 hours, particularly during peak seasons or when a package crosses international borders. If your tracking status has not changed for more than 5 business days, please do the following:

  1. Wait an additional 24 hours, as some carriers only scan packages at major sorting facilities.
  2. Check the carrier’s website directly using the tracking number, as their system may have more frequent updates than third-party aggregators.
  3. If the status still remains unchanged, email us at [email protected] with your order number and tracking number. Our support team will investigate the issue and provide you with a detailed update within 24–48 hours.

Delivery Timeframes & International Shipping

Standard delivery typically takes 5–10 business days for domestic orders and 10–20 business days for international orders, depending on the destination country and customs processing times. Please note that weekends and public holidays are not counted as business days. For expedited shipping options, you can select express delivery at checkout, which reduces the transit time to 2–4 business days for most regions.

Contacting MenTide Support

If you have any questions about your order that cannot be resolved through tracking, our dedicated support team is here to help. Please email us at [email protected] and include your order number for faster assistance. We aim to respond to all inquiries within 24 hours on business days. For your convenience, we also have a comprehensive FAQ section on our website that covers common topics such as returns, product warranties, and payment issues.

We hope this guide makes tracking your MenTide order a seamless experience. Thank you for trusting us with your purchase, and we look forward to delivering your new gear to you soon.