Privacy policy

At MenTide, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our online store and purchase our products, including Mice, Controllers, and Headphones. By using our website, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders, improve our services, and communicate with you effectively. The types of data we may collect include:

  • Order Information: Your name, shipping address, billing address, email address, and payment details (processed securely by our payment provider).
  • Device and Usage Data: IP address, browser type, operating system, pages viewed, and time spent on our site, collected via cookies or similar technologies.
  • Communication Data: If you contact us via email at [email protected], we may retain the content of your messages and your email address to respond to your inquiries.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To provide customer support and respond to your questions or concerns.
  • To improve our website, product offerings, and overall shopping experience.
  • To send you important service updates, such as order confirmations or delivery notifications.
  • To prevent fraudulent transactions and ensure the security of our website.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR & Similar Laws)

For users in the European Economic Area (EEA) or other jurisdictions with similar regulations, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing is necessary to fulfill our contract with you, such as delivering products you purchased.
  • Legitimate Interests: We may process data to improve our website and prevent fraud, provided your rights and interests do not override these interests.
  • Legal Obligations: We may retain certain data to comply with applicable laws, such as tax or accounting requirements.

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records are kept for a minimum of 5 years to comply with tax and accounting regulations.
  • Email correspondence is retained for up to 2 years after the last contact.
  • Usage data is anonymized or deleted after 24 months.

Once the retention period expires, your data is securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Secure, tokenized payment processing through certified payment gateways (we never store your full card details).
  • Regular security audits and access controls to limit internal access to personal data.

While no method of transmission over the internet is 100% secure, we strive to protect your data and review our security practices regularly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for the website to function, such as remembering your cart contents.
  • Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve layout and performance.
  • Preference Cookies: Remember your language or display preferences.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our store.

7. Third-Party Services

We may share limited data with trusted third-party service providers who assist us in operating our business, such as:

  • Shipping carriers (e.g., postal services) to deliver your orders.
  • Payment processors to handle transactions securely.
  • Analytics providers (e.g., Google Analytics) to understand site usage, with anonymized data.

These third parties are contractually obligated to protect your data and may only use it for the specific services they provide to us. They are not permitted to use your information for their own purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit how we process your data in certain circumstances.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days of receiving your request.

9. International Data Transfers

If you access our website from outside your country of residence, your data may be transferred to and processed in countries where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws, including using Standard Contractual Clauses or other approved safeguards where required.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us via email at [email protected]. We are committed to addressing your inquiries promptly and transparently.