Shipping policy

Shipping & Delivery Policy

At MenTide, we are committed to delivering your selected mice, controllers, and headphones with reliability and transparency. This policy outlines our standard shipping terms, processing timelines, and delivery expectations. Please read carefully before placing your order.

1. Shipping Method

We currently offer one standard shipping option for all orders placed on our website. This method is available for every product category—mice, controllers, and headphones—and covers all destinations we serve. Standard shipping includes tracking and requires a signature upon delivery for orders above a certain value, as determined by our carrier.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods (e.g., product launches or seasonal sales), processing may take up to 3 business days. You will receive an email notification with your tracking number as soon as your order is handed over to the carrier.

3. Delivery Timeframe

Once shipped, standard delivery typically takes 5–10 business days depending on your location. Remote or rural areas may experience slightly longer transit times. Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, or carrier delays beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, package weight, and order value. We do not offer free shipping at this time. The exact cost will be displayed before you confirm your purchase. No additional handling fees are charged unless your order requires special packaging due to fragility or size.

5. Order Tracking

After your order ships, you will receive a confirmation email containing a tracking link and a unique tracking number. You can monitor your package's journey through our carrier's website. If you do not receive tracking information within 48 hours of shipment, please contact us at [email protected].

6. Delivery Issues & Address Accuracy

It is your responsibility to provide a correct and complete shipping address. MenTide is not liable for packages lost or delayed due to incorrect, incomplete, or outdated address information. If a package is returned to us because of an address error, we will contact you to arrange re-shipment, and additional shipping costs will apply.

7. Damaged or Lost Packages

If your order arrives damaged, please document the issue (photos of the box and product) and contact us within 48 hours of delivery. For lost packages, we will initiate an investigation with the carrier. Claims must be submitted within 14 days of the expected delivery date. We will either reship the item or issue a refund after the carrier confirms the loss.

8. International Shipping

For international orders, please be aware that customs duties, taxes, and import fees may be levied by your country's authorities. These charges are the responsibility of the recipient and are not included in our shipping fees. Delivery times for international orders may be extended due to customs processing.

9. Contact Us

If you have any questions about this shipping policy or need assistance with an existing order, please email us at [email protected]. Our support team will respond within 24–48 business hours.