Faq
Welcome to MenTide. We've compiled the most common questions about our mice, controllers, and headphones to help you get the most out of your purchase. If you can't find an answer here, please reach out to our support team at [email protected].
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes or cancel, please email us at [email protected] within 12 hours of placing your order. We'll do our best to accommodate your request.
Do you offer bulk or wholesale pricing?
Yes, for bulk inquiries (10+ units of the same product), please contact us via email with your requirements. We'll provide a custom quote.
Shipping & Delivery
Which regions do you ship to?
We currently ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How long will it take to receive my order?
Standard shipping typically takes 5–10 business days depending on your location. Express shipping is available at checkout for faster delivery (2–4 business days).
Will I receive a tracking number?
Yes, once your order ships, we'll send a confirmation email with a tracking link so you can follow your package's journey.
Product & Compatibility
Are your mice and controllers compatible with multiple devices?
Most of our mice and controllers support Windows, macOS, and popular gaming consoles (e.g., PlayStation, Xbox, Nintendo Switch). Please check the individual product page for specific compatibility details.
Do your headphones have a built-in microphone?
Yes, all our headphone models include a built-in microphone with noise reduction for clear communication during calls or gaming.
Are your products wireless or wired?
We offer both options. Each product page clearly states whether the item is wireless, wired, or dual-mode (both). Wireless products come with a USB receiver or Bluetooth connectivity.
Warranty & Returns
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and with all accessories included. To start a return, email us at [email protected] with your order number.
Do you provide a warranty?
Yes, all MenTide products come with a 12-month limited warranty covering manufacturing defects. If you experience any issues, contact us and we'll arrange a repair or replacement.
What if my product arrives damaged?
We're sorry to hear that. Please email us within 48 hours of delivery with photos of the damaged item and packaging. We'll send a replacement or issue a full refund promptly.
Technical Support & Troubleshooting
My wireless mouse/controller isn't connecting. What should I do?
First, ensure the device is charged or has fresh batteries. Then, try re-pairing it with your device (remove the USB receiver and plug it back in, or re-pair via Bluetooth). If the issue persists, check for driver updates on your device. For further help, email us with your product model and a description of the issue.
How do I clean my headphones or mouse?
Use a soft, dry microfiber cloth to wipe surfaces. For ear cushions, gently remove them if possible and hand-wash with mild soap and water. Avoid using any liquid directly on electronic parts.
Can I adjust the DPI or button mapping on your mice?
Yes, most of our gaming mice come with software that allows you to customize DPI levels, button assignments, and RGB lighting. The software is available for download on the product page or via our support email.
Account & Privacy
Do I need to create an account to place an order?
No, you can check out as a guest. We don't require an account for purchases, and we don't store your payment information after the transaction is complete.
How is my personal information protected?
We use industry-standard SSL encryption to protect your data. We never sell or share your personal information with third parties, except as required to fulfill your order (e.g., shipping carriers).
Still have questions? We're here to help. Email us at [email protected] and we'll get back to you within 24 hours on business days.